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ISO 9001:2015 was published on 22nd September 2015. The standard sets out the criteria for a quality management certification. It can be used by any organization, large or small, regardless of its field of activity including manufacturing, services, institutions, health or any other sector. There are over one million organizations in over 171 countries certified to ISO 9001 quality Management systems.

The standard is based on a 7 quality management principles including a strong customer focus, Leadership, Engagement of people, Process approach, Improvement, Evidence-based decision making &, Relationship management. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits. Certification can be a useful tool to add credibility, by demonstrating that your product or service meets the expectations of your customers. For some industries, certification is a legal or contractual requirement.

The auditors have proven competence in the field and work with all sincerity and due professionalism.


ISO 14001:2015 was published on 15th Sept, 2015. The standard sets out the criteria for an environmental management system. It maps out a framework that a company or organization can follow to set up an effective environmental management system. It can be used by any organization, large or small, regardless of its field of activity including manufacturing, services, institutions, health or any other sector. Using ISO 14001:2015 can provide assurance to company management and employees as well as external stakeholders that environmental impact is being measured and improved. There are more than 300,000 certifications to ISO 14001 in 171 countries around the world. Using ISO 14001 helps in Demonstrating compliance with current and future statutory and regulatory requirements, increased leadership involvement and engagement of employees, improvement in company reputation and the confidence of stakeholders, achieving strategic business aims by incorporating environmental issues into business management, providing a competitive and financial advantage through improved efficiencies and reduced costs, encouraging better environmental performance of suppliers by integrating them into the organizations business systems.

The auditors have proven competence in the field and work with all sincerity and due professionalism.

ISO45001:2018 was published on 31st March 2018. The standard sets out the criteria for an Occupational Health and Safety management system. It maps out a framework that a company or organization can follow to set up an effective OH&S management system. It can be used by any organization, large or small, regardless of its field of activity including manufacturing, services, institutions, health or any other sector. Using ISO 45001:2018 can provide assurance to company management and employees as well as external stakeholders that its OH&S impacts are being measured and improved.
The auditors have proven competence in the field and work with all sincerity and due professionalism.

Information Security Management System:

An Information Security Management System (ISMS) is a systematic approach to managing sensitive company information so that it remains secure. It encompasses people, processes and IT systems. An ISMS is a management system based on a systematic business risk approach, to establish, implement, operate, monitor, review, maintain, and improve information security of a company.

The auditors have proven competence in the field and work with all sincerity and due professionalism.


The consequences of unsafe food can be serious and ISO food safety management standards help organizations identify and control food safety hazards. As many of today's food products repeatedly cross national boundaries, International Standards are needed to ensure the safety of the global food supply chain. ISO 22000:2018 sets out the requirements for a food safety management system and can be certified to. It maps out what an organization needs to do to demonstrate its ability to control food safety hazards in order to ensure that food is safe. It can be used by any organization regardless of its size or position in the food chain.

Our food auditors have proven core competence in the field and work with all sincerity and due professionalism.

Based on ISO 9001's process approach to quality management, ISO 13485 focuses on what the manufacturer does to deliver safe and effective medical devices. Regulatory authorities in most major markets (including the European Union, United States, Canada, Japan, and Taiwan) require, or strongly prefer, that manufacturers marketing medical products in their countries have a third-party audited and certified quality management system in place. An ISO 13485-compliant system expedites access into those countries that require it.

GMCSPL has extensive, global experience in the medical industry, both in management systems certification and in product safety testing and certification. Our staff members have many years of industry experience, and they work directly with regulatory authorities to stay updated on the latest requirements - resulting in a wealth of knowledge that we are able to pass on to you.

Only safe, flawless, and quality goods should be available on the European market at least, that's the objective of the CE Mark. The seal proves that the product in question conforms to EU health and safety standards. Our experts conduct an audit on your products based on the appropriate EU regulations, such as the low-voltage or electromagnetic compatibility directive. A CE declaration of conformity means your product now has right of way onto the European market.

AS9100 - Quality Management System for Aerospace

AS9100 is the Quality Systems Aerospace Model for Quality Assurance in Design, Development, Production, Installation and Servicing.

The International Aerospace industry realized the necessity to supplement the quality system model to satisfy internal, government, and regulatory requirements applicable to the aerospace industry that ISO 9000, as a generic standard, was never designed to satisfy.

The AS9100 Certification was introduced in 1997 by the International Aerospace Quality Group (IAQG) to encourage International quality, safety and technology standards in air transport. The certification can be applied to all areas in aviation like design and manufacture of equipment, airport and airline operations, aircraft accessory supply, spares supply and maintenance. The AS9100 Certification enables an organization to demonstrate its commitment to quality, safety and reliability.

ISO 50001: 2011 - Energy Management System

Using energy efficiently helps organizations save money as well as helping to conserve resources and tackle climate change. ISO 50001 supports organizations in all sectors to use energy more efficiently, through the development of an energy management system (EnMS).ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management. Use of ISO 50001:2018 helps organizations in developing a policy for more efficient use of energy, fix targets and objectives to meet the policy, use data to better understand and make decisions about energy use, measure the results, review how well the policy works, and continually improve energy management.


Building a competitive edge through higher quality IT services.

BUSINESS CHALLENGE Companies in today's global economy, no matter their size or industry, depend more and more on technology to promote and deliver their products to the market. This is complicated further by the fast-paced changes in technology. Whether you are an IT outsourcing firm, or a company depending on IT for its back-end and front-end processes, continuously improving the quality of your IT Service Management System with ISO 20000-1 certification from a trustworthy, independent certification body is essential. And with more and more companies requiring ISO 20000-1 certification as a prerequisite to signing deals, it is fast becoming obligatory.

CMMI Capability Maturity Model Integration

What CMMI is: A process improvement model that provides a set of industry-recognized practices to address productivity, performance, costs and stakeholder satisfaction in the systems engineering and software development process.

Helps your organization examine the effectiveness of your processes
Establishes priorities for improvement
Helps you implement these improvements

How CMMI is different: The CMMI provides an integrated, consistent, enduring framework for enterprise-wide process improvement and can accommodate new initiatives as future needs are identified. Unlike single-discipline or stove-pipe models that can result in confusion and higher costs when implemented together.

Who it is for: Those providing systems and software engineering products and services to organizations who transform customer needs expectations, and constraints into products, and supporting these products throughout their life. If you manufacture, code, analyze, maintain or document a product, you need this!

CMMI Maturity Levels:

A maturity level is a well-defined evolutionary plateau toward achieving a mature software process. Each maturity level provides a layer in the foundation for continuous process improvement.

In CMMI models with a staged representation, there are five maturity levels designated by the numbers 1 through 5 whereby 1 is the lowest level of maturity and 5 the highest. The five levels are actually:

  • Initial
  • Managed
  • Defined
  • Quantitatively Managed
  • Optimizing


  • Effective project planning
  • Effective project cost estimating
  • Effective project measurements
  • Effective project milestone tracking
  • Effective project quality control
  • Effective risk management
  • Effective project change management
  • Effective processes
  • Effective communications
  • Capable project managers
  • Capable technical personnel
  • Significant use of specialists
  • Substantial volumes of reusable material

The ISO/TS 29001:2010 is quality management system that provides requirements for the design, development, production, installation, and service of products for the petroleum, petrochemical, and natural gas industries. This standard is designed to help these organizations ensure that they meet all requirements of customers and stakeholders. The ISO/TS 29001:2010 standard is based on ISO 9001, and includes supplementary requirements highlighting defect prevention and the reduction of deviation and waste from service providers. The ISO/TS 29001:2010 was developed as the result of cooperation between the American Petroleum Institute (API) and ISO technical committee ISO/TC 67. The ISO/TS 29001:2010 is applicable to the following:

Organizations involved in exploration, production, pipelines and transportation, and refining of petroleum and natural gas products.

Organizations involved in the design, manufacture, installation, service and repair of equipment used in the exploration, production, transportation and refining of petroleum and natural gas products; and Organizations that provide technical, operational and support services to the various industry sectors identified above. This Technical Specification is intended to avoid multiple certification audits and provide a common approach to a quality management system for the petroleum, petrochemical and natural gas industries.

ISO 10000 series – Quality Management Customer satisfaction- guidelines for compliants handling in organizations

Quality is often relative. Truthfully, the global presence of quality management standards like ISO 9001 helps provide a more objective approach to an organization’s quality practices with recognized effectiveness. However, in the eyes of the customer, quality certainly still can be a relative attribute. Thankfully, managing customer satisfaction is also addressed by international standards. These documents offer guidance aligned with other quality management standards, such as ISO 9001, but they may also be used independently of such standards. The ISO 10000 series includes:

ISO 10001:2018 – Quality management – Customer satisfaction – Guidelines for codes of conduct for organizations Meeting a high level of customer satisfaction can be challenging, so ISO 10001:2018 helps organizations put in place a customer satisfaction code of conduct by offering guidelines for its planning, design, development, implementation, maintenance, and improvement. A customer satisfaction code of conduct consists of promises, as well as related provisions, that address issues like product and service delivery, product returns, the handling of customer information, advertising, and product stipulations. These promises, through the framework and guidelines of the customer-focused approach outlined in ISO 10001:2018, aim to enhance customer satisfaction. ISO 10002:2018 – Quality management – Customer satisfaction – Guidelines for complaints handling in organizations Customer complaints are one of the primary means by which a company or organization can gauge customer satisfaction. Furthermore, the manner in which organizations handle complaints can determine if they meet that customer’s needs and even the expectations of the general public. ISO 10002:2018 provides guidance for organizations to plan, design, develop, operate, maintain, and improve an effective and efficient complaints-handling process for all activities related to products and services. Complaints handling should involve top management and aim to create a customer-focused environment. You can read more about this standard in our post on ISO 10002:2018 for Complaints Handling.

SO 10003:2018 – Quality management – Customer satisfaction – Guidelines for dispute resolution external to organizations In terms of customer satisfaction, one of the most apprehensive thoughts for an organization is the possibility of a dispute. ISO 10003:2018 helps organizations plan, operate, maintain, and improve an effective and efficient external dispute resolution process and select a dispute-resolution provider. In aiming to enhance customer satisfaction, dispute resolution is crucial in providing a means of redress when organizations do not remedy a complaint internally. ISO 10004:2018 – Quality management – Customer satisfaction – Guidelines for monitoring and measuring while complaints and disputes can be a more-disastrous means of an organization generating awareness of customer satisfaction, regular monitoring of satisfaction is likely a better methodology to depend upon. ISO 10004:2018 gives guidelines for defining and implanting processes for monitoring and measuring customer satisfaction. Acquisition of this information can be used to help identify opportunities for improvement of the organization’s strategies, products, services, processes, and characteristics valued by customers and serving the organization’s objectives.

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To develop and support a portfolio of products and services that enable SMEs to improve their performance and to benefit from the implementation of quality management system.


To become a leading certification body known locally and recognized as trustworthy company.

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